Refund / Exchange Policy

Return / Exchange Policy

Twenty 7 Links accepts returns/exchanges within 14 days of the date your item was delivered. If you would like to return/exchange any item(s), an authorization form is required. To obtain an Authorization Form, please contact customer support via  email info@twenty7links.com, or via our customer support chat line. Solid Gold items are not subject to returns, due to the fact that each piece is made to order. Solid Gold items are subject to repair only at a fee of £49. Please contact our customer support to receive the Authorization Form.

*Twenty 7 Links will reimburse or pay for return shipping only in the event that we have erred. For example: if Twenty 7 Links were to send you the incorrect piece of jewelry.*

There are NO returns/exchanges on Twenty 7 Links Customized Necklaces. If you would like to make an exchange for a different length on your Custom Script Pendant Chain, there is a £39 GBP handling fee. All of our Customized Necklaces are guaranteed under our Lifetime Warranty. The warranty entitles you to a one-time repair of the piece - free of charge. Twenty 7 Links will repair the item if you experience any defects in craftsmanship or breakage. There is a £59 GBP repair fee if you encounter any future problems. Once a custom piece goes into production, there can be NO cancellations.

*Shipping paid on Returned Items is non-refundable.*

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